Terms & Conditions

Last updated: May 10, 2026

Welcome to Al Hidaya Bookshop. These Terms & Conditions apply to all purchases and use of our website at https://elhidaya-bookshop.com.

1. Business Information

Al Hidaya Bookshop is operated by ALHIDAYA TRADING LLC, Commercial Registration Number 2029626, Tax Identification Number 50661, located in Salalah, Dhofar Governorate, Sultanate of Oman.

2. Products

We sell Qurans, Islamic books, stationery, office supplies, and related products. Product images and descriptions are provided to help customers understand the item before purchasing. Minor differences in color, packaging, or edition may occur depending on availability and supplier updates.

3. Prices and Currency

All prices are shown in Omani Rial (OMR) unless stated otherwise. Prices may change without prior notice, but confirmed orders will be processed based on the price shown at the time of purchase.

4. Orders

After placing an order, the customer may receive an order confirmation by email, SMS, WhatsApp, or through the website. Order acceptance is subject to product availability, payment confirmation, and successful verification of order details.

5. Payments

Payments may be processed through approved online payment gateway services. Available payment methods may include local Omani cards, OmanNet, Visa, Mastercard, Apple Pay, Google Pay, or other methods enabled at checkout. We do not store full card details on our website.

6. Order Cancellation

Customers may request cancellation before the order is dispatched. If the order has already been dispatched or delivered, the Return & Refund Policy will apply.

7. Delivery

Delivery is subject to the Shipping & Delivery Policy. Delivery times may vary depending on location, courier availability, public holidays, and order volume.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Items must be returned in their original condition unless the return is due to damage, defect, or incorrect item delivery.

9. Customer Responsibilities

Customers are responsible for providing accurate contact information, delivery address, and order details. We are not responsible for delays caused by incorrect or incomplete customer information.

10. Website Use

Customers must not misuse the website, attempt unauthorized access, interfere with website security, or use the website for unlawful activity.

11. Limitation of Liability

We work to provide accurate information and reliable service. However, we are not responsible for indirect losses, delivery delays outside our control, payment gateway interruptions, or website downtime caused by third-party systems.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be available on this page.