Privacy Policy

Last updated: May 10, 2026

This Privacy Policy explains how Al Hidaya Bookshop, operated by ALHIDAYA TRADING LLC, collects, uses, and protects customer information when using https://elhidaya-bookshop.com.

1. Information We Collect

We may collect the following information when customers browse the website, create an account, or place an order:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and purchase history
  • Payment status and transaction reference
  • Technical information such as IP address, browser type, device type, and cookies

2. How We Use Information

We use customer information to:

  • Process and deliver orders
  • Confirm payments and transaction status
  • Provide customer support
  • Send order updates and important notifications
  • Improve our website, products, and services
  • Comply with legal, accounting, and regulatory requirements

3. Payment Information

Online payments are processed through secure third-party payment gateway services. We do not store full debit card, credit card, or wallet payment details on our website.

4. Sharing Information

We may share necessary customer information with trusted service providers only when required to complete an order or provide our services. These may include payment gateway providers, delivery companies, IT service providers, and legal or regulatory authorities when required by law.

5. Cookies

Our website may use cookies to improve browsing, remember cart details, analyze website performance, and support secure checkout. Customers may adjust cookie settings in their browser, but some website features may not work correctly if cookies are disabled.

6. Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be fully secure.

7. Data Retention

We keep customer information only as long as necessary for order processing, customer service, legal compliance, accounting, and business records.

8. Customer Rights

Customers may request access, correction, or deletion of their personal information where applicable and subject to legal and business record requirements.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will be available on this page.